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Twitter Locks Everyone Out for Updates

Posted in Communication,web by Joe Colburn on the September 25th, 2008

While trying to access Twitter, this is what millions saw today:

twitter-lock-out

That, my friends, is htaccess authentication, and is often used to allow access to only a select few people to a directory or file, or in this case, a whole web site with millions of users.

What happened?
“Staging” is a development term, which refers to a final testing environment designed to be identical to the “Production” or live environment. After all changes to a site are made and tested, they are often re-tested in a staging environment and finally released into the wild. At a glance, it would appear that someone accidentally copied over the .htaccess file from staging (which protects the staging environment from prying eyes) to the production environment.

I emailed Twitter a few moments ago and will post any response here. Whatever happened, it seems to have wiped out Twitter for a few minutes, but it’s all back now.

On a side note, you can still see the message by trying to access the .htaccess file directly at http://twitter.com/.htaccess Don’t bother, though, because it’s just what’s shown above.

Update: From status.twitter.com

Users are running into a prompt for login on twitter.com. This is because of a misconfiguration error and we’re working to fix it right now

About the author

Joe Colburn Joe is a web developer and technology enthusiast. Always eager to dive into new and exciting things, Joe writes about anything technology related that he thinks you will also be excited about. Find Joe Colburn on Google+ or by any of the links below.

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i heard about this. i wonder how many people got yelled at - or fired? - for this mistake. i guess this is a good reminder that no matter how big a company gets, screws up can still happen.

This is a simple mistake that anyone could make, but it shows that even the big outfits make dumb mistakes.

I saw that too.. how stupid! You would think a company like Twitter, and with they funding they have.. that they could actually pull things together!

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